Poor service

I ordered a package from FNB. I was informed via SMS that i would receive the package 14 May between 8:00 and 17:00. By 16:50, 14 May, I tried to phone to inquire where my package was. There was no answer. I phone again the morning of 15 May. I was informed that the courier truck was broken and that was why i did not receive my package the day before. I phoned again 16 May and was informed that the truck was being serviced the day before, that is why i didn't received my package....again. Friday, 17 May, i phoned again and was assured that i would get my package. I did not. I however, got a sms on Saturday morning, informing me that it was my fault delivery could not take place and that i will be held responsible for the delivery costs if this happens again. Monday 20 May i phoned again. I insisted to speak to a supervisor or manager. I was put through to some else and was informed that i would receive feedback by 10:00. I did not. I phoned again. I was put on hold for 4 min. I phoned again and the service desk lady told me she would follow up and phone me back. The service desk lady phoned and informed me that i would get my package before 16:00. Seeing is believing in this case.....

Just please note that in all the above mentioned conversations I informed the service desk person that I could only wait until 16:00 and that they said it was no problem, they already informed the courier. This kind of service is unacceptable. I know i am only one small customer, but really, either FNB should partner up with a better service provider or they will loose business