Poor Management of Clients' Expectations

It is disappointing that my Black Friday order (VOD15926) hasn't been delivered nor is there a commitment for a delivery date. I understand that you were waiting for Vodacom to deliver stock to you but communication could have been better.

Now that you have received stock, I am surprised that TV licence verification and delivery scheduling can take more than 2 days for a Digital company. I sent my delivery address together with TV licence documents hoping that this will speed up things. But the opposite is the case.

Now that you have allocated stock, could you please confirm whether I can come and collect my order or not? Judging from the reviews given below, there is no guarantee that delivery will take place on the scheduled date (whenever you schedule one) and holidays are upon us, one cant always be in the house.

I still think your business module is great but it requires better communication and better management of clients expectations. As the name suggest, you should at least have a digital way of tracking some of this orders.