Poor customer services and lies.

I lodged a query a month ago when my device had broken and it took two weeks for the request to be processed. These guys have the most terrible customer service, i wonder why FNB uses their services. Sizwe indicated that Hisense couldn't repair the tv and a credit note will be issued which would take two days (that was on the 26th of Nov). Up to today, still nothing and i don't have a TV to watch. When they say they will call back they never return calls. ****son