KH
Katekani H
1 reviews | Active since Mar 2016
07 Mar 2016, 17:59
Pending Delivery
I received an SMS this morning saying that my FNB smart device had been picked up by the delivery vehicle and that it was going to be delivered between 9am and 5pm. It's now 6pm and I haven't received any phone calls regarding my delivery, I wasted my whole day waiting and I still have nothing. What's going on? This is the worst service
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Replies (1)
Digital Planet's replyOfficial
18 Mar 2016, 16:09Hello kvah,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Escalations Manager
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Escalations Manager
Digital Planet's reply18 Mar 2016, 16:09
Official
Hello kvah,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Escalations Manager
Thank you for bringing this to my attention.
Please accept my sincerest apologies for all the inconveniences caused to you with regards to the delay in your delivery.
Further to our conversation I have addressed this with the relevant parties involved to ensure this does not happen again,as these type of situations do impact our service level with our customers.
I am glad you have received your package and all is in order.
Should you require any further assistance, please do not hesitate to contact me.
Escalations Manager