DG
Dale G

1 reviews | Active since Nov 2020

14 Sept 2023, 15:33

Pathetic Service - Rude Staff

I do not know how FNB trusts Digital Planet with their deliveries. They are a complete failure in what they do.

There is no point in even contacting their service team after a failed delivery due to no fault of my own.

I made arrangements to be available for the delivery for a whole day for nothing. I raised concerns about this delivery since 8am this morning, and only at 3pm did I get a call to say "Sorry for you". There is no accountability, just a rude woman who claims to be a manager.

I hope FNB can wake up and change suppliers soon!

0
Replies (1)
Digital Planet
Digital Planet's reply14 Sept 2023, 17:10
Official
Good Afternoon Dale,

Thank you for bringing the matter to our attention.

Please accept our apologies for the service received and the inconvenience caused.

Kindly note a full investigation will be conducted and you will be contacted tomorrow morning.

Kind Regards,
Digital Planet