GM
Gabi M
1 reviews | Active since Aug 2020
26 Sept 2025, 14:30
Pathetic customer service!!!
Worst service provider I have ever encountered, absolutely pathetic service. I will never use their service again!!! FNB should have partnered with a better service provider. It took these guys over 3 weeks to just arrange the collection of my broken phone which is still under warrantee which I ended up having to go take it in myself at the Rivonia Samsung outlet which is just 5 mins away from my office. Absolutely pathetic and disgusting service from them!!! Never again, wouldn't recommend them to anyone I know.
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Replies (2)0
Replies (2)
Digital Planet's replyOfficial
29 Sept 2025, 09:57Dear Gabi,
Thank you for reaching out and for sharing your concerns with us.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your device.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your device.
Please rest assured that we take your complaint very seriously. We will be escalating this matter to our management team immediately to ensure it receives the urgent attention it requires. Our team will review the details of your complaint, including the delays and repeated follow-ups you’ve faced, and come back to you with a clear resolution path.
If you have any questions or concerns, please do not hesitate to contact us.
Kind regards,
Digital Planet
Digital Planet
Digital Planet's reply29 Sept 2025, 09:57
Official
Dear Gabi,
Thank you for reaching out and for sharing your concerns with us.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your device.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your device.
Please rest assured that we take your complaint very seriously. We will be escalating this matter to our management team immediately to ensure it receives the urgent attention it requires. Our team will review the details of your complaint, including the delays and repeated follow-ups you’ve faced, and come back to you with a clear resolution path.
If you have any questions or concerns, please do not hesitate to contact us.
Kind regards,
Digital Planet
Digital Planet
Digital Planet's replyOfficial
03 Oct 2025, 12:04Hi Gabi,
Hope you are well.
Our team has advised that you have been contacted and you have taken your device into the service centre. Please confirm if all is in order.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Digital Planet Team
Hope you are well.
Our team has advised that you have been contacted and you have taken your device into the service centre. Please confirm if all is in order.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Digital Planet Team
Digital Planet's reply03 Oct 2025, 12:04
Official
Hi Gabi,
Hope you are well.
Our team has advised that you have been contacted and you have taken your device into the service centre. Please confirm if all is in order.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Digital Planet Team
Hope you are well.
Our team has advised that you have been contacted and you have taken your device into the service centre. Please confirm if all is in order.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Digital Planet Team