1 reviews | Active since Sept 2021
Pathetic communication and ethics
Honestly after reading all the other reviews I just have to say it’s sad that FNB has not done anything about this. The staff seem *********** and have a list of excuses written on a piece of paper that they just keep repeating.
I got an sms saying Your FNB order FNB****** will be delivered on or before Mon, 8 Dec between 9am-5pm. Questions? Call us on ***.
After calling the call centre they say it can be delivered after the 8th. What’s the point of giving a date 🤔
Then I receive another sms : Your FNB order will be delivered today. Please expect delivery anytime between 8am-5pm. Remember to check your parcel for physical damage before signing the delivery note & have your original ID document and a copy available for the driver. Questions? Call us on ***
Today is the 9th of December. So I call the call centre to ask for an estimated time, the lady does say it could arrive to or tomorrow or the next day.
As a service provider myself , to give a client that type of answer is pathetic. This company has no communication or do they have order.
Thank you for taking the time to share this feedback. We sincerely apologise for the inconvenience and frustration caused and the shifting delivery dates you’ve received. This is certainly not the level of communication or service we aim to provide.
Please rest assured that we have escalated the matter and our team will be contacting you soon as we have been informed that the driver is on route to your address.
Thank you for your patience, and we truly appreciate you bringing this to our attention so we can address it correctly.
Kind regards.
Digital Planet
Thank you for taking the time to share this feedback. We sincerely apologise for the inconvenience and frustration caused and the shifting delivery dates you’ve received. This is certainly not the level of communication or service we aim to provide.
Please rest assured that we have escalated the matter and our team will be contacting you soon as we have been informed that the driver is on route to your address.
Thank you for your patience, and we truly appreciate you bringing this to our attention so we can address it correctly.
Kind regards.
Digital Planet
Hope you are well.
Please note that our courier partner has informed us that your order was delivered successfully yesterday.
Kindly confirm if all is in order.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards.
Digital Planet
Hope you are well.
Please note that our courier partner has informed us that your order was delivered successfully yesterday.
Kindly confirm if all is in order.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards.
Digital Planet
I do hope the company does pay attention to other clients that used their service as the reviews relating to other packages are a concern in the future.
Thank you
I do hope the company does pay attention to other clients that used their service as the reviews relating to other packages are a concern in the future.
Thank you
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet