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Chantal R
1 reviews | Active since Feb 2024
10 Dec 2025, 07:58
Package Still Not Delivered After Two Weeks
I placed an FNB order on the 25th November 2025. I have received 3 messages saying they will deliver on a specific day and by the evening just a message to say they were not able to deliver my order. No one contacts me, so I'm not sure why they say they're unable to deliver. This is supposed to be a Christmas gift and I don't even know if I'll have my order before then or at all...it's really frustrating especially when you contact them on the number provided and all they tell you is that you just have to wait. Please help!
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Replies (5)CR
Chantal R's updateReviewer Update
10 Dec 2025, 08:51Every time I call, the person I speak to just says they're escalating the matter, to who and to where I don't know because nothing seems to get done. I've even asked if I could just collect the package, because at this point it seems the only way I will be able to get it
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Chantal R's update10 Dec 2025, 08:51
Reviewer Update
Every time I call, the person I speak to just says they're escalating the matter, to who and to where I don't know because nothing seems to get done. I've even asked if I could just collect the package, because at this point it seems the only way I will be able to get it
Digital Planet's replyOfficial
10 Dec 2025, 09:21Hi Chantal,
Thank you so much for reaching out, and we apologize for the inconvenience you have experienced.
We have escalated this matter with urgency to ensure we get clarity on why the delivery attempts are failing and to secure a committed delivery plan for you.
As soon as I receive feedback from the courier team, our team will contact you with a clear status and the next steps. Thank you for your patience and we will do everything we can to get this resolved quickly.
Kind regards,
Digital Planet
Thank you so much for reaching out, and we apologize for the inconvenience you have experienced.
We have escalated this matter with urgency to ensure we get clarity on why the delivery attempts are failing and to secure a committed delivery plan for you.
As soon as I receive feedback from the courier team, our team will contact you with a clear status and the next steps. Thank you for your patience and we will do everything we can to get this resolved quickly.
Kind regards,
Digital Planet
Digital Planet's reply10 Dec 2025, 09:21
Official
Hi Chantal,
Thank you so much for reaching out, and we apologize for the inconvenience you have experienced.
We have escalated this matter with urgency to ensure we get clarity on why the delivery attempts are failing and to secure a committed delivery plan for you.
As soon as I receive feedback from the courier team, our team will contact you with a clear status and the next steps. Thank you for your patience and we will do everything we can to get this resolved quickly.
Kind regards,
Digital Planet
Thank you so much for reaching out, and we apologize for the inconvenience you have experienced.
We have escalated this matter with urgency to ensure we get clarity on why the delivery attempts are failing and to secure a committed delivery plan for you.
As soon as I receive feedback from the courier team, our team will contact you with a clear status and the next steps. Thank you for your patience and we will do everything we can to get this resolved quickly.
Kind regards,
Digital Planet
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Chantal R's updateReviewer Update
10 Dec 2025, 09:46Thank you for your response and I really hope this can be sorted soon
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Chantal R's update10 Dec 2025, 09:46
Reviewer Update
Thank you for your response and I really hope this can be sorted soon
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Chantal R's updateReviewer Update
10 Dec 2025, 15:41Thank you for your quick response to my issue. I have received my package. I do think that's it's a shame that this was the route your customers have to go through to get their deliveries.
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Chantal R's update10 Dec 2025, 15:41
Reviewer Update
Thank you for your quick response to my issue. I have received my package. I do think that's it's a shame that this was the route your customers have to go through to get their deliveries.
Digital Planet's replyOfficial
10 Dec 2025, 15:55Hi Chantal,
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet
Digital Planet's reply10 Dec 2025, 15:55
Official
Hi Chantal,
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet
Thank you for letting us know, and we really glad to hear that your package has been delivered.
Your feedback is important, and we will be sharing it with the relevant teams for review. If there’s anything more you need or if we can assist further, please don’t hesitate to let us know.
Kind regards,
Digital Planet