KM
Kgaugelo M
1 reviews | Active since Jan 2022
13 Jan 2022, 15:06
Ordered via FNB Connect
Ordered a smart watch via FNB Connect and they used Digital Planet which promised to give me a call within 24hrs on the 01.01.2022 and I am yet to receive communication as the delivery was scheduled to delivers no later than the 11th of January 2022. Tried reaching out on email and didn’t win on when this wearable tech device would be delivered. I am really disappointed.
Helpful (0)
Replies (6)0
Replies (6)
Digital Planet's replyOfficial
14 Jan 2022, 10:23Good day Khaugelo,
We are very sorry to hear about your experience, please provide me with your order number so that I can look into the matter and resolve it for you.
Regards
We are very sorry to hear about your experience, please provide me with your order number so that I can look into the matter and resolve it for you.
Regards
Best regards,
Digital Planet's reply14 Jan 2022, 10:23
Official
Good day Khaugelo,
We are very sorry to hear about your experience, please provide me with your order number so that I can look into the matter and resolve it for you.
Regards
We are very sorry to hear about your experience, please provide me with your order number so that I can look into the matter and resolve it for you.
Regards
Best regards,
Digital Planet's replyOfficial
14 Jan 2022, 10:23I have received all your details and will provide feedback as soon as possible.
Best regards,
Digital Planet's reply14 Jan 2022, 10:23
Official
I have received all your details and will provide feedback as soon as possible.
Best regards,
KM
Kgaugelo M's updateReviewer Update
14 Jan 2022, 10:32Hi,
Thank you for your assistance, I will await your response.
Thank you for your assistance, I will await your response.
KM
Kgaugelo M's update14 Jan 2022, 10:32
Reviewer Update
Hi,
Thank you for your assistance, I will await your response.
Thank you for your assistance, I will await your response.
Digital Planet's replyOfficial
14 Jan 2022, 12:09Hi Kgauhelo,
We have requested someone from FNB to give you a call to give you an update regarding the delay and we should have a way forward after the call.
Your patience is greatly appreciated.
Regards
We have requested someone from FNB to give you a call to give you an update regarding the delay and we should have a way forward after the call.
Your patience is greatly appreciated.
Regards
Best regards,
Digital Planet's reply14 Jan 2022, 12:09
Official
Hi Kgauhelo,
We have requested someone from FNB to give you a call to give you an update regarding the delay and we should have a way forward after the call.
Your patience is greatly appreciated.
Regards
We have requested someone from FNB to give you a call to give you an update regarding the delay and we should have a way forward after the call.
Your patience is greatly appreciated.
Regards
Best regards,
KM
Kgaugelo M's updateReviewer Update
14 Jan 2022, 12:59Thank you🙏🏿
KM
Kgaugelo M's update14 Jan 2022, 12:59
Reviewer Update
Thank you🙏🏿
Digital Planet's replyOfficial
20 Jan 2022, 12:01Hi Kgaukgelo,
Please let us know if there is anything else we can do to assist you.
Regards
Please let us know if there is anything else we can do to assist you.
Regards
Best regards,
Digital Planet's reply20 Jan 2022, 12:01
Official
Hi Kgaukgelo,
Please let us know if there is anything else we can do to assist you.
Regards
Please let us know if there is anything else we can do to assist you.
Regards
Best regards,