Not Keeping Their Promise

They call centre is useless, i have been trying to get through to you them for an hour now on ********** 802. They promised me delivery before the 9 Feb 2018 for my order, but i still haven't received it. I spoke to their reception Mbali on ********** . And she advised when they say before the 9 Feb, they actually mean after that date. ***, why do they lie to their customers, if you say you will deliver before the 9th, you need to keep your promises to your customers and deliver before the 9th. And the fact that they is no manager available to speak to on the phone in their call centre, i find that very hard to believe, and an insult to customers intelligence. And to think I’m their new customer, and we already starting our relationship on a bad foot, with lies, tells me a lot about what problems are yet to come from this company. I'm not even sure if i want to go through with this anymore, I’m thinking of even cancelling my debit order.