1 reviews | Active since Jul 2023
Not impressed at all
Sunday morning I received a notification from FNB that my order is successful and I will receive courier details, few minutes I received communication from Digi to say they will then deliver soon, seconds later then I received another one stating my address is invalid, I was given option to update my address via WhatsApp, that was quick. I received a call on monday and it was a dead call and I then decided to return a call and thats when I discovered it was from Digi. I was put on hold for 6 minutes and the call eventually ended, I tried this 3 times and no agent answered my call. Later yesterday I received another sms saying my address is invalid
Now that is very annoying, they don’t answer their calls, they dont help on socials and yet they saying my address is invalid, how am I support to get through them if I can’t even reach them. I am very ****ed at FNB for choosing such company to deal with our orders. Let me stop here before I lose my cool
Thank you for reaching out and for taking the time to explain what happened. I completely understand your frustration, and we are really sorry for the inconvenience caused by the repeated invalid-address notifications and the difficulty you experienced getting through to our team. This is certainly not the experience we want for you.
I will escalate the matter internally so we can look into the missed calls and the WhatsApp experience you mentioned. We will make sure our team contacts you and confirms the next steps.
Thank you for your patience, and again, our sincere apologies for the frustration caused.
Kind regards,
Digital Planet
Thank you for reaching out and for taking the time to explain what happened. I completely understand your frustration, and we are really sorry for the inconvenience caused by the repeated invalid-address notifications and the difficulty you experienced getting through to our team. This is certainly not the experience we want for you.
I will escalate the matter internally so we can look into the missed calls and the WhatsApp experience you mentioned. We will make sure our team contacts you and confirms the next steps.
Thank you for your patience, and again, our sincere apologies for the frustration caused.
Kind regards,
Digital Planet
Noted, I will wait and see what will happen
Noted, I will wait and see what will happen
Our team has confirmed that your address has been provided and that the order has been sent for processing.
We have taken your feedback regarding the SMS notifications and will address internally.
Kind regards,
Digital Planet
Our team has confirmed that your address has been provided and that the order has been sent for processing.
We have taken your feedback regarding the SMS notifications and will address internally.
Kind regards,
Digital Planet
Yes I can confirm that the below is correct, I spoke to Lungelo and he did advise that my address was validated and the order should be delivery by Friday.
Yes I can confirm that the below is correct, I spoke to Lungelo and he did advise that my address was validated and the order should be delivery by Friday.
Great, thank you for confirming. If you need anything further, please do not hesitate to contact us.
Kind regards,
Digital Planet
Great, thank you for confirming. If you need anything further, please do not hesitate to contact us.
Kind regards,
Digital Planet
I cannot track it on the RAM website, which courier is then delivering my parcel?
I cannot track it on the RAM website, which courier is then delivering my parcel?
Please note that your tracking number is your order number. Your order is out on delivery today with the courier.
We will email you the details shortly.
Kind regards,
Digital Planet
Please note that your tracking number is your order number. Your order is out on delivery today with the courier.
We will email you the details shortly.
Kind regards,
Digital Planet
