Not Digital Planet's fault - Vodacom's - Thank you Kevin!

Just want to thank Kevin van Wyk (Apologies if I have your surname wrong) for excellent service. Even though I still don't have my order from Vodabucks store, you went the extra mile and called me back while you still did not have my order and Vodacom insisted you guys were the ones delaying. After speaking to (very unhelpful) escalation team from Vodacom, same guy who told me to call you 10 days ago, I was informed that they can't escalate to anyone higher and only NOW acknowledged my order will only receive you now. I just feel I need to say thank you for caring about getting my parcel on time for my kid's birthday and going the extra mile, even though it was out of your hands. At the end of the day we all just want the best for our families and someone in customer service who actually wants to help.