Non-delivery of LTE-A router

At the end of October 2017, I ordered from Axxess the LTE-A combo special; delivery was expected to be within 1 or 2 weeks. As it turned out, the order was ready for delivery only on 28 November, a day after I had left for an overseas trip. I made great effort to request that the delivery take place on 12 December. This has not happened. When I contacted RAM couriers this morning, I was told that my parcel had been returned to Digital Planet. I phoned Digital Planet several times this morning, and was left waiting on the phone for at least 5 minutes each time. I posted a request on the Digital Planet website and emailed them, both times receiving a message that I do not meet the requirements to submit a ticket. I am now hoping for a positive response - please re-send my order AXX12480. Thank you.