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1 reviews | Active since Jan 2017

23 May 2019, 17:16

Non Delivery, Bad Communication

Placed order on the 14th of May. Was promised delivery today, the 23rd of May between 09h00 and 17h00. On Tuesday, 21 May, I was notified that delivery would take place on that day. I was not happy that they changed the date from one that suited me to one that does not suit me, so I phoned to change the delivery date back to today, the 23rd of May. Despite calling three times and waiting for the whole day, delivery did not take place. I am not always available and I'm really quite disappointed in this company for wasting my time like this. Will the order be delivered? If so, when? I'm fuming with frustration. There's no way for me to personally call the courier and ask what's going on. I have to phone Digital Planet and they know just as much as I do. Please, please find a solution - ASAP. It's past 17h00 (promised delivery deadline) and still NO attempt to contact me from the courier and NO delivery.

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Replies (3)
's update24 May 2019, 09:22
Reviewer Update
The order number relating to this complaint is FNB660130, if you care to follow up.
Digital Planet
Digital Planet's reply24 May 2019, 15:52
Official
Good day Johan,

We do sincerely do apologise for this, we have followed up with our courier partner to ensure delivery takes place.

Kind regards

Digital Planet
's update24 May 2019, 17:32
Reviewer Update
Good day,

After installation, I tried turning on the TV for the first time. There is a crack on the top left od the screen causing black blotches. It is not noticeable when the screen is off.

I have called just before 5 to report this. I received a number for "collections" but they don't answer as it is after 5.

I have asked my banker to have the TV returned and to cancel the order completely.  I have sent a CC of this communication to Digital Planet as well.

Regards,

Johan Nortje