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JVdh
Jacques Van den heever

1 reviews | Active since Dec 2015

08 Sept 2020, 11:18

No Support

I Had a scheduled delivery. It never arrived. I have phoned there support but all i am told is we will look at it. i never received feedback.

0
Replies (5)
Digital Planet
Digital Planet's reply08 Sept 2020, 11:25
Official
Good Day Jacques,

Thank you for your review and for bringing the matter to our attention.

Please accept our apologies for the inconvenience caused.

Please may you provide us with your order number so we can assist?

Kind Regards,
Digital Planet
JVdh
Jacques Van den heever's update08 Sept 2020, 11:29
Reviewer Update
The schedule was for 7 sep. The order is FNB777720.
Digital Planet
Digital Planet's reply08 Sept 2020, 14:05
Official
Hi Jacques,

Thank you for your reply.

The matter has been escalated to the logistics department and feedback will be provided by close of business.

Kind Regards,
DP
JVdh
Jacques Van den heever's update08 Sept 2020, 17:24
Reviewer Update
I have not received feedback as promised. Have a manager call me as soon as possible.
Digital Planet
Digital Planet's reply09 Sept 2020, 11:46
Official
Hi There Jacques,

Please accept our apologies.

I am happy to confirm that the order has been delivered.

Kind Regards,
Digital Planet