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HS
Hein S

1 reviews | Active since Nov 2012

12 Aug 2020, 12:30

No Service!

I have placed an order for a Samsung TV via a cell c voucher, however no one at the call center can trace my order or advise when it will be delivered.

0
Replies (5)
Digital Planet
Digital Planet's reply12 Aug 2020, 13:06
Official
Good Day Hein,

Thank you for the review, please accept our apologies in this matter.

The order was declined as you provided the contract and not the Invoice from the store. The matter is being handled with utmost urgency and will be resolved by close of business today or tomorrow.

Kind Regards
HS
Hein S's update13 Aug 2020, 12:54
Reviewer Update
and still now where closer!
Digital Planet
Digital Planet's reply13 Aug 2020, 13:17
Official
Hi There, 

I can assure you the matter is being dealt with and we are awaiting stock from our supplier. 

Again please accept our apologies in this matter.

Kind Regards,
HS
Hein S's update13 Aug 2020, 13:53
Reviewer Update
why are your consultants refusing to give me the contact details of Neil Watson??????????
HS
Hein S's update14 Aug 2020, 08:47
Reviewer Update
stop promising to call me and CALL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!