LZ
Louna Z
1 reviews | Active since Nov 2014
24 Apr 2023, 15:58
No service ever person tells you they wil escalate your problem
I can’t review the service because I haven’t received any. Very disappointed. They delivered a faulty product one week ago I have sent it bank and are still waiting for a services report on faulty product one week later.
Helpful (0)
Replies (7)0
Replies (7)
Digital Planet's replyOfficial
25 Apr 2023, 10:29Good Morning Louna,
Thank you for your review and please accept our apologies for the service received.
Kindly note the process for out of box failure still requires for the device to be assessed, then after the assessment this is when we will receive the outcome.
NOTE: The collection and delivery to the service centre takes 3-5 working days then the assessment itself takes 7-14 working days.
As the device was only collected and delivered to the repair centre within 3 days, this shows the matter was expedited to ensure we get a solution as fast as possible.
We will contact you before close of business today, as discussed we have requested for the assessment to be completed today.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies for the service received.
Kindly note the process for out of box failure still requires for the device to be assessed, then after the assessment this is when we will receive the outcome.
NOTE: The collection and delivery to the service centre takes 3-5 working days then the assessment itself takes 7-14 working days.
As the device was only collected and delivered to the repair centre within 3 days, this shows the matter was expedited to ensure we get a solution as fast as possible.
We will contact you before close of business today, as discussed we have requested for the assessment to be completed today.
Kind Regards,
Digital Planet
Digital Planet's reply25 Apr 2023, 10:29
Official
Good Morning Louna,
Thank you for your review and please accept our apologies for the service received.
Kindly note the process for out of box failure still requires for the device to be assessed, then after the assessment this is when we will receive the outcome.
NOTE: The collection and delivery to the service centre takes 3-5 working days then the assessment itself takes 7-14 working days.
As the device was only collected and delivered to the repair centre within 3 days, this shows the matter was expedited to ensure we get a solution as fast as possible.
We will contact you before close of business today, as discussed we have requested for the assessment to be completed today.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies for the service received.
Kindly note the process for out of box failure still requires for the device to be assessed, then after the assessment this is when we will receive the outcome.
NOTE: The collection and delivery to the service centre takes 3-5 working days then the assessment itself takes 7-14 working days.
As the device was only collected and delivered to the repair centre within 3 days, this shows the matter was expedited to ensure we get a solution as fast as possible.
We will contact you before close of business today, as discussed we have requested for the assessment to be completed today.
Kind Regards,
Digital Planet
LZ
Louna Z's updateReviewer Update
25 Apr 2023, 10:46I have heard enough of your empty promises of you will phone me before the close of Business.
Fact is: For a business to take between 7 - and 14 working days to assets an faulty product that broke 3 hours after receiving it is unheard hear of. You as a company make the rules and expect the client who’s paying for the product just adhere to your rules . I wonder if FNB knows how to treat their client?
So… after you explanation of yoir policies.
Fact still stands: I started the return proses one week ago:
Still I am no further in you process with you policies that you have in place…. That just give you 14 working days to do nothing. I every person tell they will escalate the problem.
I am very unsatisfied
Fact is: For a business to take between 7 - and 14 working days to assets an faulty product that broke 3 hours after receiving it is unheard hear of. You as a company make the rules and expect the client who’s paying for the product just adhere to your rules . I wonder if FNB knows how to treat their client?
So… after you explanation of yoir policies.
Fact still stands: I started the return proses one week ago:
Still I am no further in you process with you policies that you have in place…. That just give you 14 working days to do nothing. I every person tell they will escalate the problem.
I am very unsatisfied
LZ
Louna Z's update25 Apr 2023, 10:46
Reviewer Update
I have heard enough of your empty promises of you will phone me before the close of Business.
Fact is: For a business to take between 7 - and 14 working days to assets an faulty product that broke 3 hours after receiving it is unheard hear of. You as a company make the rules and expect the client who’s paying for the product just adhere to your rules . I wonder if FNB knows how to treat their client?
So… after you explanation of yoir policies.
Fact still stands: I started the return proses one week ago:
Still I am no further in you process with you policies that you have in place…. That just give you 14 working days to do nothing. I every person tell they will escalate the problem.
I am very unsatisfied
Fact is: For a business to take between 7 - and 14 working days to assets an faulty product that broke 3 hours after receiving it is unheard hear of. You as a company make the rules and expect the client who’s paying for the product just adhere to your rules . I wonder if FNB knows how to treat their client?
So… after you explanation of yoir policies.
Fact still stands: I started the return proses one week ago:
Still I am no further in you process with you policies that you have in place…. That just give you 14 working days to do nothing. I every person tell they will escalate the problem.
I am very unsatisfied
Digital Planet's replyOfficial
25 Apr 2023, 16:59Good Day Louna,
Please note we have not received feedback from the service centre
Kind Regards,
DP
Please note we have not received feedback from the service centre
Kind Regards,
DP
Digital Planet's reply25 Apr 2023, 16:59
Official
Good Day Louna,
Please note we have not received feedback from the service centre
Kind Regards,
DP
Please note we have not received feedback from the service centre
Kind Regards,
DP
LZ
Louna Z's updateReviewer Update
25 Apr 2023, 17:25I am not surprised, because it takes between 7and 14 working days for your service team to assess an brand new.
Al least your are consistent with your empty promises , that I can congratulate you on.
Waiting for 4:59 to respond to msg….. I can see this has become a game for you.
Why reply on Hello Peter….why not pick I phone up and phone me.
This is the worst service delivery I have every received
Al least your are consistent with your empty promises , that I can congratulate you on.
Waiting for 4:59 to respond to msg….. I can see this has become a game for you.
Why reply on Hello Peter….why not pick I phone up and phone me.
This is the worst service delivery I have every received
LZ
Louna Z's update25 Apr 2023, 17:25
Reviewer Update
I am not surprised, because it takes between 7and 14 working days for your service team to assess an brand new.
Al least your are consistent with your empty promises , that I can congratulate you on.
Waiting for 4:59 to respond to msg….. I can see this has become a game for you.
Why reply on Hello Peter….why not pick I phone up and phone me.
This is the worst service delivery I have every received
Al least your are consistent with your empty promises , that I can congratulate you on.
Waiting for 4:59 to respond to msg….. I can see this has become a game for you.
Why reply on Hello Peter….why not pick I phone up and phone me.
This is the worst service delivery I have every received
Digital Planet's replyOfficial
26 Apr 2023, 13:18 Good Day Louna,
Kindly note that Garmin has confirmed a replacement will be sent to you, it will take 3-5 working days to get to you.
Kind Regards,
DP
Kindly note that Garmin has confirmed a replacement will be sent to you, it will take 3-5 working days to get to you.
Kind Regards,
DP
Digital Planet's reply26 Apr 2023, 13:18
Official
Good Day Louna,
Kindly note that Garmin has confirmed a replacement will be sent to you, it will take 3-5 working days to get to you.
Kind Regards,
DP
Kindly note that Garmin has confirmed a replacement will be sent to you, it will take 3-5 working days to get to you.
Kind Regards,
DP
LZ
Louna Z's updateReviewer Update
26 Apr 2023, 13:41My advice to you will to stop using a social platform and communicate with me directly.
LZ
Louna Z's update26 Apr 2023, 13:41
Reviewer Update
My advice to you will to stop using a social platform and communicate with me directly.
Digital Planet's replyOfficial
08 May 2023, 09:38Good Day Louna,
Apologies, happy that the matter has been resolved
Kind Regards,
Digital Planet
Apologies, happy that the matter has been resolved
Kind Regards,
Digital Planet
Digital Planet's reply08 May 2023, 09:38
Official
Good Day Louna,
Apologies, happy that the matter has been resolved
Kind Regards,
Digital Planet
Apologies, happy that the matter has been resolved
Kind Regards,
Digital Planet