AM
Annemarie M
1 reviews | Active since Dec 2019
11 Dec 2019, 21:11
No service / delay in order processing
I have placed an order with Vodacom and received a sms ref VODC15488 with a turnaround of 5-7 working days. I have received no response or communication of when I will actually receive my order since the 7 days have passed. The call center does not answer the phone and after 5/6 minutes the operator just says Good bye and ends the call. Please FastTrack my order, cannot wait for days on end.
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Digital Planet's replyOfficial
12 Dec 2019, 10:09Good Day Annemarie,
Thank you for your review and please accept our apologies in this matter.
Kindly note we are awaiting stock from Vodacom which should be received today later, once stock is received we will allocate accordingly and deliver as soon as possible.
With regards to calls, we have a high number of volumes and we are trying to answer as many calls as possible.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we are awaiting stock from Vodacom which should be received today later, once stock is received we will allocate accordingly and deliver as soon as possible.
With regards to calls, we have a high number of volumes and we are trying to answer as many calls as possible.
Kind Regards,
Digital Planet
Best regards,
Digital Planet's reply12 Dec 2019, 10:09
Official
Good Day Annemarie,
Thank you for your review and please accept our apologies in this matter.
Kindly note we are awaiting stock from Vodacom which should be received today later, once stock is received we will allocate accordingly and deliver as soon as possible.
With regards to calls, we have a high number of volumes and we are trying to answer as many calls as possible.
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we are awaiting stock from Vodacom which should be received today later, once stock is received we will allocate accordingly and deliver as soon as possible.
With regards to calls, we have a high number of volumes and we are trying to answer as many calls as possible.
Kind Regards,
Digital Planet
Best regards,