No reliable order status system in an age where everything is done online.

I ordered a smar****ch via FNB which went smoothly enough. Then I got a sms from digital planet stating my order has been placed. I've been keeping an eye on their 'self-service' portal but it's completely static. No movement on my order. So I filled in a FNB query form from their website, added all of the needed details and my question. I received an automated reply stating I'll be contacted in 1 hour via email. After more than an hour I rep**** to that email to which I got another email stating they'll be in touch in 4 hours. After that I received a third email but the agent emailing me asked what I needed help with - what's the point in completing a massive online query if you're still going to be asked for all of the details.

It is now the 2nd of March and I still have no idea what is happening with the order.