No goods and no feedback - what now?

I placed and order for a LTE modem some days ago. On 7/2 around 1pm I received a phone call from Digital Planet asking me if they can deliver on the afternoon of 8/2 or morning of 9/2. I can provide a recording of the conversation.

I have to take time off work to receive deliveries, so I lost one whole day's work (and income) waiting fruitlessly for these guys to deliver. It was exactly the same as previously. Calling their number is a waste of airtime, as nobody answers and the one time I got through, a rude person dropped the call.

But wait, it gets worse! On Monday evening 12/2 (yip, the following week!) at 7:02pm (yip, at night) I receive an SMS saying: "Good day. Your LTE Advanced order will be delivered on or before Fri, 9 Feb between 9am and 5pm". In other words I received the confirmation message 3 days after they never delivered!

They are doing damage to their business, and the businesses they represent or partner with. And in any case, I will vote with my wallet and buy elsewhere.

Once is an accident, twice is careless, but three times is deliberately *****ing your customers and showing them the middle finger when they complain.