PT
Philippe T
1 reviews | Active since Mar 2009
07 Jan 2019, 12:22
No feedback on service request
I logged a call on 31 Dec to let them know that my Fitbit Ionic watch that I bought from FNB has stopped working. The watch is was bought on 1 Dec 2017 and is out of warranty with 1 month. I need some assistance as to where the watch can be taken to get a repair quote and on 05 Jan 2019 Thumeka Mososi responded to my email requesting more information which I sent immediately. It is now 2 days later and still nothing further. Please assist.
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Replies (2)
Digital Planet's replyOfficial
09 Jan 2019, 09:35Good Day Philippe,
Thank you for bringing the matter to our attention and please accept our apologies for any inconvenience from our side.
As per telecom with our agent, the matter has been escalated to the supplier and FNB. As soon as feedback is received, an agent from our side will provide feedback by close of business today.
Kind Regards,
Lebogang Ntsoane
Thank you for bringing the matter to our attention and please accept our apologies for any inconvenience from our side.
As per telecom with our agent, the matter has been escalated to the supplier and FNB. As soon as feedback is received, an agent from our side will provide feedback by close of business today.
Kind Regards,
Lebogang Ntsoane
Digital Planet's reply09 Jan 2019, 09:35
Official
Good Day Philippe,
Thank you for bringing the matter to our attention and please accept our apologies for any inconvenience from our side.
As per telecom with our agent, the matter has been escalated to the supplier and FNB. As soon as feedback is received, an agent from our side will provide feedback by close of business today.
Kind Regards,
Lebogang Ntsoane
Thank you for bringing the matter to our attention and please accept our apologies for any inconvenience from our side.
As per telecom with our agent, the matter has been escalated to the supplier and FNB. As soon as feedback is received, an agent from our side will provide feedback by close of business today.
Kind Regards,
Lebogang Ntsoane
PT
Philippe T's updateReviewer Update
24 Jan 2019, 12:50thank you very much. I have received my replacement watch. A special thanks to Martin for following up and reporting back on regular occasions. You are a star.
PT
Philippe T's update24 Jan 2019, 12:50
Reviewer Update
thank you very much. I have received my replacement watch. A special thanks to Martin for following up and reporting back on regular occasions. You are a star.