1 reviews | Active since Nov 2009
No delivery of ordered item
Hi,<br> <br> I placed an order on Monday for a console through the FNB website, i was initially promised a delivery yesterday (Thursday 16/7/2015) to which i called to change the delivery to Friday.<br> <br> On Wednesday (15/7/2015) i was told by Elizabeth my delivery would be made tomorrow (Thursday) to which i said ok, but i can only accept after 2, to which she said once i get the sms in the morning i can call them and request to have it delivered after 2pm.<br> <br> I received no sms yesterday and up following up, i was told my delivery was not out for delivery and it would be delivered on Friday, to which i accepted. Later on Thursday Elizabeth promised me that this was going to be delivered today (Friday)<br> <br> I receive no sms today, upon following up at 11am, i am told they will send an email to the couriers and get back to me, nothing. i call again, chat to tracey who does the same and then an hour later to Zakele, and the same thing. The couriers arent answering their phones etc.<br> <br> This is not my problem, you promised a deliver and cannot stick to it!<br> This needs to be delivered today i do not care! Else you will cancel my order and i will publisize this further!
Thank you for bringing this to my attention.
As per our telephonic conversation last week Friday the delivery was scheduled to take place on Saturday 18 July 2015 and we have received confirmation from our couriers that the delivery was successful.
Please note that we are currently investigating the reasons for the non delivery with the courier company and the communication that was relayed to you which will be addressed with the relevant parties as an internal matter.
Please accept our sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Sundharin Moodley
Thank you for bringing this to my attention.
As per our telephonic conversation last week Friday the delivery was scheduled to take place on Saturday 18 July 2015 and we have received confirmation from our couriers that the delivery was successful.
Please note that we are currently investigating the reasons for the non delivery with the courier company and the communication that was relayed to you which will be addressed with the relevant parties as an internal matter.
Please accept our sincerest apologies for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards,
Sundharin Moodley
