No Delivery - Empty Promises

I app**** for a smart device from FNB 2 weeks ago and last week Tuesday it got approved. Was sent through to Digital Planet on Thursday and on Friday delivery details were confirmed. Received a confirmation sms on Friday and spoke to call centre that assured me that the parcel would arrive on Monday the 16th between 9am and 3pm. On Monday morning I received two messages saying that my parcel was on route and that I would have the parcel between 9am and 3pm. By 2pm I got worried and phoned call centre. They confirmed that I would receive it, I asked for a number for the driver or courier company so that I could know where, they were, which they said they could not give , as they themselves were not given the numbers... HOW can you track parcels if you have no contact with them whatsoever??? By 3pm still nothing ,I phoned again asking them to call courier company , once again they told me they could not make contact but would send an email. I got cut off, phoned back, and the gentleman assured me he had sent the mail and would contact me asap. I got nothing, no call, nothing.. he promised I would have it today... Do I have it ??? NOOO.... worst service ever!