JK
JP K
1 reviews | Active since Sept 2015
18 Sept 2015, 15:25
NO DELIVERY
Hi, I placed a device order through FNB on the 8th September, I sent /emailed all the required documents, and was promised delivery by the 18th latest, <br> their website promises 3 days turnaround, Ive been patiently waiting for 9 days....dissappointed, poor service
Helpful (0)
Replies (1)0
Replies (1)
Digital Planet's replyOfficial
21 Sept 2015, 09:22Hello Kiario1,
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
As per our discussion,delivery will be taking place today.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
As per our discussion,delivery will be taking place today.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Digital Planet's reply21 Sept 2015, 09:22
Official
Hello Kiario1,
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
As per our discussion,delivery will be taking place today.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Thank you for bringing this to my attention.
Please accept our sincerest apologies for the inconvenience that has been caused to you with regards to the delay in your delivery and the lack of feedback you have received from our Contact Center.
I have addressed this with the relevant agents that you have liaised with as well as our couriers internally as these type of situations do impact our service level with our customers.
As per our discussion,delivery will be taking place today.
Once again, please accept our sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.