1 reviews | Active since Nov 2014
NO DELIVERY
On the 25 of June my good were delivered after waiting 2 weeks but the good was wrong so i declined the delivery, then the next day a guy called me to apologize and told me my good were on the wrong vehicle and promised me that my stuff will be delivered no later then 2 of July. I received a message on the 2 of July that my order has been sent to me. On the 3 of July i still did not received my stuff so i phoned the call center and told him the story and said he don't understand what is going on because my order was send on the 1 of July so he transferred me to another department so the told me they are still waiting for an order before the can send me the stuff. I still don't know what is going on because i receive messages and i try to call them and everybody is telling me a different story.So it takes them 2 weeks to delver the wrong stuff now we are going for the second week just to fix an order at their side en send me the correct goods. So in total we are going now for four weeks now and still not knowing what is going on.This is bad service from their side and the worst is that the call center either don't know whats going on
Thank you for bringing this to my attention.
Please accept my apologies for the inconvenience caused to you.
As discussed kindly note your parcel was mis-routed by the courier. We have addressed this with the courier company and will be handling this as an internal matter with them due to the item being opened.
I have been informed by FNB that you have been contacted and the cancellation arrangements have been made.
Once again, please accept my sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards
Sundharin Moodley
Thank you for bringing this to my attention.
Please accept my apologies for the inconvenience caused to you.
As discussed kindly note your parcel was mis-routed by the courier. We have addressed this with the courier company and will be handling this as an internal matter with them due to the item being opened.
I have been informed by FNB that you have been contacted and the cancellation arrangements have been made.
Once again, please accept my sincerest apologies.
Should you require any further assistance, please do not hesitate to contact me.
Kind Regards
Sundharin Moodley
