SG
Sean G
1 reviews | Active since May 2016
09 Dec 2019, 14:20
No customer service
I have ordered via FNB and confirmed my delivery address on the 28th of November already with Digital Planet. From there I've received no service what soever. I've tried to email to request whether I will receive my order on time, I've called and then the call service hangs you up after waiting for no one to answer, just shocking. The link to track my order isn't working, I've not received any sms's to indicate that my order will arrive on time, or that there is a delay. Just NOTHING. There is no way to track my order, or to know what is happening, for something that I have committed to pay for via FNB. I am logging a complaint with FNB as well, to indicate that this needs to be resolved ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Digital Planet's replyOfficial
09 Dec 2019, 15:48Good Day Sean,
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse will be handing over your parcel to the couriers and delivery will be expedited as soon as possible.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse will be handing over your parcel to the couriers and delivery will be expedited as soon as possible.
Kind Regards,
Digital Planet
Digital Planet's reply09 Dec 2019, 15:48
Official
Good Day Sean,
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse will be handing over your parcel to the couriers and delivery will be expedited as soon as possible.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse will be handing over your parcel to the couriers and delivery will be expedited as soon as possible.
Kind Regards,
Digital Planet
SG
Sean G's updateReviewer Update
09 Dec 2019, 15:54Hi, thanks, though can an estimated or updated delivery time frame be given please? At this stage as soon as possible is just not acceptable anymore. Trying to get this resolved, and providing an more accurate and updated delivery time, will really help in not just rebuilding some trust in the service provided, but just be overall good customer service. I really need this resolved and information shared in an effective manner, as I've sold my TV already, and need to know delivery timeframes of this, please!
SG
Sean G's update09 Dec 2019, 15:54
Reviewer Update
Hi, thanks, though can an estimated or updated delivery time frame be given please? At this stage as soon as possible is just not acceptable anymore. Trying to get this resolved, and providing an more accurate and updated delivery time, will really help in not just rebuilding some trust in the service provided, but just be overall good customer service. I really need this resolved and information shared in an effective manner, as I've sold my TV already, and need to know delivery timeframes of this, please!
Digital Planet's replyOfficial
09 Dec 2019, 16:16Good Day Sean,
Thank you for your response.
We do understand your concern and we will be resolving the matter urgently.
We are anticipating delivery before the end of this week, once the order has been handed over we will be in contact with the couriers to get a proper time frame.
Again, please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Thank you for your response.
We do understand your concern and we will be resolving the matter urgently.
We are anticipating delivery before the end of this week, once the order has been handed over we will be in contact with the couriers to get a proper time frame.
Again, please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Digital Planet's reply09 Dec 2019, 16:16
Official
Good Day Sean,
Thank you for your response.
We do understand your concern and we will be resolving the matter urgently.
We are anticipating delivery before the end of this week, once the order has been handed over we will be in contact with the couriers to get a proper time frame.
Again, please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Thank you for your response.
We do understand your concern and we will be resolving the matter urgently.
We are anticipating delivery before the end of this week, once the order has been handed over we will be in contact with the couriers to get a proper time frame.
Again, please accept our apologies for the inconvenience caused.
Kind Regards,
Digital Planet
SG
Sean G's updateReviewer Update
09 Dec 2019, 16:28Thanks, I'm more expecting this to be resolved earlier in the week, than end of the week. So please do let me know of the delivery timeframe, and if there's any way to expedite the handing over to the couriers, please do so.
I've been in contact with FNB as well regarding this, to try and resolve and move this forward as quickly as possible, with as much communication and updates as needed.
I've been in contact with FNB as well regarding this, to try and resolve and move this forward as quickly as possible, with as much communication and updates as needed.
SG
Sean G's update09 Dec 2019, 16:28
Reviewer Update
Thanks, I'm more expecting this to be resolved earlier in the week, than end of the week. So please do let me know of the delivery timeframe, and if there's any way to expedite the handing over to the couriers, please do so.
I've been in contact with FNB as well regarding this, to try and resolve and move this forward as quickly as possible, with as much communication and updates as needed.
I've been in contact with FNB as well regarding this, to try and resolve and move this forward as quickly as possible, with as much communication and updates as needed.