No communication at all?

I am writing this review due to an utter lack of communication. I did submit a query on the website but after having seen multiple reviews all saying that the web form is a useless exercise as no one replies to you, I decided that this was my only option (after having called the call center twice already).

I placed an order through FNB Connect, and received the self service link. However, since placing my order, the self service portal shows nothing; i.e my order hasn't even been processed by the warehouse. The only thing it says is that it will be delivered by 7 December. However, after reading through all of the reviews on google and hello peter, I am left with a nagging feeling that I am going to wait a very long time for my order.

I called Digital Planet to discuss delivery options or even possibly collecting the device, and was told that they don't usually do collections but that a special arrangement could be made. I opted not to go for this option.

I received no further feedback so I called on Monday again and was told that the reason I have not received feedback (and the reason why the self service is not showing any progress at all) is because the warehouse was doing stock take. But no indication was made as to when the ball will start rolling.

I understand that deliveries take time. Especially considering that Black Friday just happened. But this lack of communication is really concerning and I am really considering cancelling the order with FNB.

I am hoping that Digital Planet can prove me wrong because I am not prepared to wait longer than what is reasonable for my order. I could have ordered the same device from another retailer and it would have been delivered already.

I feel a great lack of confidence in the company after reading so many negative reviews. Surely management must have seen these reviews and made the decision to improve their service delivery?

I am prepared to adjust my rating if my query gets the attention that it deserves.