RM
Robert M
1 reviews | Active since Feb 2023
21 Feb 2023, 09:56
Lenovo laptop
I recently purchased a laptop from Digital Planet through FNB. When I started it up, it was ridiculously slow. I have a 10 year old laptop that is faster. I was informed yesterday that if a laptop is slow. it's not considered faulty. Seriously??????? I think they're trying to palm off a bad product on me. Please note: I WILL NOT PAY FOR THIS!!!!!!!!! I will close my FNB account first.
Helpful (0)
Replies (5)0
Replies (5)
Digital Planet's replyOfficial
21 Feb 2023, 10:26Good Morning Robert,
Thank you for bringing the matter to our attention.
We will look into the qury and provide feeback/update before the end of the day.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
We will look into the qury and provide feeback/update before the end of the day.
Kind Regards,
Digital Planet
Digital Planet's reply21 Feb 2023, 10:26
Official
Good Morning Robert,
Thank you for bringing the matter to our attention.
We will look into the qury and provide feeback/update before the end of the day.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
We will look into the qury and provide feeback/update before the end of the day.
Kind Regards,
Digital Planet
RM
Robert M's updateReviewer Update
21 Feb 2023, 15:15I received a reply from Buhle Masina at your Device Guru Desk that states that a slow laptop isn't considered faulty. This is what stumps me. You sell me a laptop that underperforms, and acknowledge the fact, and in the same breath tell me that you don't consider it faulty.
I purchased a product from you with the expectation that it would perform normally. This product doesn't do that and therefore is faulty.
I purchased a product from you with the expectation that it would perform normally. This product doesn't do that and therefore is faulty.
RM
Robert M's update21 Feb 2023, 15:15
Reviewer Update
I received a reply from Buhle Masina at your Device Guru Desk that states that a slow laptop isn't considered faulty. This is what stumps me. You sell me a laptop that underperforms, and acknowledge the fact, and in the same breath tell me that you don't consider it faulty.
I purchased a product from you with the expectation that it would perform normally. This product doesn't do that and therefore is faulty.
I purchased a product from you with the expectation that it would perform normally. This product doesn't do that and therefore is faulty.
Digital Planet's replyOfficial
22 Feb 2023, 10:02Hi Robert,
Kindly note a slow device is not deemed as faulty and therefore cannot be repaired or replaced. Please may you uninstall the McAfee and try to do the Nova reset again this usually helps with the performance of the unit.
This is an entry level unit and cannot be used for work ETC...
Kind Regards,
Digital Planet
Kindly note a slow device is not deemed as faulty and therefore cannot be repaired or replaced. Please may you uninstall the McAfee and try to do the Nova reset again this usually helps with the performance of the unit.
This is an entry level unit and cannot be used for work ETC...
Kind Regards,
Digital Planet
Digital Planet's reply22 Feb 2023, 10:02
Official
Hi Robert,
Kindly note a slow device is not deemed as faulty and therefore cannot be repaired or replaced. Please may you uninstall the McAfee and try to do the Nova reset again this usually helps with the performance of the unit.
This is an entry level unit and cannot be used for work ETC...
Kind Regards,
Digital Planet
Kindly note a slow device is not deemed as faulty and therefore cannot be repaired or replaced. Please may you uninstall the McAfee and try to do the Nova reset again this usually helps with the performance of the unit.
This is an entry level unit and cannot be used for work ETC...
Kind Regards,
Digital Planet
RM
Robert M's updateReviewer Update
22 Feb 2023, 10:16There you go people. Any other company will replace a laptop that doesn't perform to the specs, yet Digital Planet will do everything to avoid having to replace an inferior product. I have spoken to the techs at Lenovo, and they have assured me that the laptop is underperforming. Digital Planet won't even assess the laptop in case they find that what I have been saying is true. My advice is stay away from them. Go to someone reputable.
RM
Robert M's update22 Feb 2023, 10:16
Reviewer Update
There you go people. Any other company will replace a laptop that doesn't perform to the specs, yet Digital Planet will do everything to avoid having to replace an inferior product. I have spoken to the techs at Lenovo, and they have assured me that the laptop is underperforming. Digital Planet won't even assess the laptop in case they find that what I have been saying is true. My advice is stay away from them. Go to someone reputable.
Digital Planet's replyOfficial
29 Mar 2023, 08:48Hi Robert,
This is to officially close the query.
Apologies again for the service received.
Kind Regards,
Digital Planet
This is to officially close the query.
Apologies again for the service received.
Kind Regards,
Digital Planet
Digital Planet's reply29 Mar 2023, 08:48
Official
Hi Robert,
This is to officially close the query.
Apologies again for the service received.
Kind Regards,
Digital Planet
This is to officially close the query.
Apologies again for the service received.
Kind Regards,
Digital Planet