DG
Dheshen G
1 reviews | Active since Jun 2010
04 Sept 2015, 15:17
Late Delivery - No feedback
I was supposed to receive one of my packages today from FNB.<br> I got a call from the driver, he was in the wrong place.<br> When I told him how to get to my place he said he can't go there because it a location.<br> Its not, anyway after contacting digital planet twice, I was told they would look into it.<br> I still have not gotten any feedback.<br> I don't understand how you'll could get a delivery company that does not check the address before taking a package ????<br> Now no one is letting me know what's going on.<br> <br> You all can go to hell and die....<br> <br> I read you mission statements and objectives online and I must say you'll failed miserably on all.<br> [URL Removed]<br> <br>
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Replies (1)0
Replies (1)Digital Planet's replyOfficial
09 Sept 2015, 11:21Hello dheshen,
Thank you for bringing this to my attention.
Firstly, please accept my sincerest apologies for the inconvenience that has been caused to you,with regards to the delay in your delivery and the lack of feedback you have received from our Contact Centre.
I have addressed this with the agents that you have liaised with as well as our couriers internally and we will be striving to ensure that we improve our service.
Our couriers have advised that your query has been resolved and your delivery was successfully made on Friday.
Kind regards,
Thank you for bringing this to my attention.
Firstly, please accept my sincerest apologies for the inconvenience that has been caused to you,with regards to the delay in your delivery and the lack of feedback you have received from our Contact Centre.
I have addressed this with the agents that you have liaised with as well as our couriers internally and we will be striving to ensure that we improve our service.
Our couriers have advised that your query has been resolved and your delivery was successfully made on Friday.
Kind regards,
Digital Planet's reply09 Sept 2015, 11:21
Official
Hello dheshen,
Thank you for bringing this to my attention.
Firstly, please accept my sincerest apologies for the inconvenience that has been caused to you,with regards to the delay in your delivery and the lack of feedback you have received from our Contact Centre.
I have addressed this with the agents that you have liaised with as well as our couriers internally and we will be striving to ensure that we improve our service.
Our couriers have advised that your query has been resolved and your delivery was successfully made on Friday.
Kind regards,
Thank you for bringing this to my attention.
Firstly, please accept my sincerest apologies for the inconvenience that has been caused to you,with regards to the delay in your delivery and the lack of feedback you have received from our Contact Centre.
I have addressed this with the agents that you have liaised with as well as our couriers internally and we will be striving to ensure that we improve our service.
Our couriers have advised that your query has been resolved and your delivery was successfully made on Friday.
Kind regards,
