Jawbone UP3 - Where is it

<p>I got an FNB device contract in April this year for a Jawbone UP3. After 5 months the band snapped. I have been paying my monthly installments to FNB and figured I would contact them with regards to warrantee. They directed my query to Digital Planet who contacted me to uplift the device. It took 2 weeks to collect from me, and once collected, I tracked it with Courierit. The device was delivered to JNB on 5th December. I queried the status last week and they confirmed receipt of device but have had no feedback since. Where is my Jawbone, what is happening? Some customer service will not go amiss. It's been 9 days that it's been with Digital Planet. </p>