Incorrect Device received no urgency to rectify...0

<p>On Wednesday 21/06 i was sent the incorrect laptop. I noticed this immediately and called to have the situation rectified. I was asked for pictures of the laptop which i sent back and then received an email saying that a request would be made for the correct device to be sent to me. Hours later after hearing nothing, i phoned back and was told the agent will speak to his manager. Today on Thursday 22/06 i had still heard nothing and decided to call back, now i was told that he had only just spoken to his manager, they have yet to check if warehouse has stock and he is unsure of how long this will take. Why could they not check if the warehouse had stock yesterday, when a request was made to send the correct device?Also, i know that normally it takes a few days for items to be delivered but why is there no urgency to rectify their mistakes? </p>