Incomplete Delivery - 1G11375

I ordered a LTE product through ignite and they use you to deliver their products.

The driver arrived and I signed for a parcel.

When I opened the parcel I realised the sim card was missing. I still have all the packaging and have asked everyone in the office to check in case I missed something. I tried calling you call center and get to a generic "We are bust but please stay on the line." After 20 min you get disconnected.

I then called Ignite and they told me to phone you.

Ignite has been trying to sort this out but you refuse to acknowledge anything as "OUR SYSTEM SAYS IT WAS DELIVERED" THE SIM WAS NOT IN THE PARCEL! I am not a *****/**** and really we are now arguing about a sim card.

I am still unable to use the service I am paying for.

I signed RICA documents for that sim and demand to know where it is. According to law if somebody does something ******** with that sim I am responsible.

Take some responsibility and fix the issue. I am, as the end user the one who is being punished because some software application says:"The sim has been delivered", does this mean it is true