*********** with a deliberate intent to frustrate customers!!!

<p>Warning to all who intend to do business with Digital Planet! Here is a story of my appalling, disgusting experience with staff at Digital Plan, their incompetene is just WOW!!!!</p> <p> </p> <p>I had an issue with a device that required repairs (SAMSUNG 10s). The device was purchased from FNB Smart Device, i am not sure what the relationship is between FNB and Digital Planet. Nonetheless after 4 months of sheer hell trying to get the device repaired within warranty FNB refunded me 4 months repayments so that i can pay SAMSUNG to replace the battery of my device. Payment was made on 20/10/2016 as per the invoice i was issued proof of payment sent to Digital Planet.</p> <p> </p> <p>On 21/10/2016 Matilda from Digital Planet adviced that they had received the device back from Samsung (20/10/2016) and where not sure if repairs were done already, they will advise soon as they get feedback from SAMSUNG.</p> <p> </p> <p>25/10/2016 i called Digital Plannet wanting to find out if the device had been repaired and i was adviced that FNB got SAMSUNG to replace the battery and i was due a refund. I completed and returned the refund forms on 26/10/2016.</p> <p> </p> <p>To this day i still have not received my refund and its been 3 weeks, despite the numerous follow ups i have made with Matilda. I am frustrated and irritated!!!</p> <p> </p> <p>This is incompetence of the highest order, i want my refund!!!! </p> <p> </p> <p> </p> <p> </p>