*********** Courier Services
Extremely disappointed with the service offered by Digital Planet due to the following reasons: 1) Poor Communication - Not informed that my delivery would be delayed. 2) No Feedback/ Response - Sent a message on the Digital Planet Contact as well as an email to *** and received no response from either. 3) Extremely difficult to get through to the call center - Made to hold multiple times only to be told "Good bye" and hung up on. 4) Unprofessional support from call center operator - Being told that my order has been delayed until the 20/01/2020 and then laughing when I got frustrated and telling me it was a joke. Then proceeding to tell me my order was actually delayed from the 10/12/2019 to 11/12/2019. 5) Still awaiting my order that was promised to be delivered to me by 5pm on the 10/12/2019, tracking link still showing the order has not been sent out for delivery as of 11:22am on the 11/12/2019.
I will be taking this up with FNB as well as I do not understand why the continue to do business with a courier company that is clearly *********** as shown with all the reviews on Hellopeter.
Thank you for bringing the matter to our attention.
Firstly please accept our apologies for the inconvenience caused in this matter and for not communicating with regards to the delay.
We will be following up on the email sent and provide feedback accordingly.
With regards to the calls we are experiencing a high number of volumes with the busy season but we are trying to ensure we answer as many calls as possible.
We will be looking into the call with the agent and take the necessary action against them.
Kindly note, an instruction has been sent to the couriers to ensure the order is sent to Pietermaritzburg today, so delivery can be either tomorrow or Friday.
We are working around the clock to ensure we deliver as soon as possible.
Kind Regards,
Digital Planet
Best regards,
Thank you for bringing the matter to our attention.
Firstly please accept our apologies for the inconvenience caused in this matter and for not communicating with regards to the delay.
We will be following up on the email sent and provide feedback accordingly.
With regards to the calls we are experiencing a high number of volumes with the busy season but we are trying to ensure we answer as many calls as possible.
We will be looking into the call with the agent and take the necessary action against them.
Kindly note, an instruction has been sent to the couriers to ensure the order is sent to Pietermaritzburg today, so delivery can be either tomorrow or Friday.
We are working around the clock to ensure we deliver as soon as possible.
Kind Regards,
Digital Planet
Best regards,