*********** and cannot keep to the commited date

Item: Digital Planet
Rating: 1
Author: Clinton S

Our order was placed on 2020/11/28 and we were advised by FNB that the delivery will take between 3-5 working days.

So Last week we phoned to confirm delivery and we were advised that it will be done today 2020/12/07 which was fine with me.

But when I phoned this morning to confirm if we will still receive our parcel today, I was advised that you are experiencing delays and I will MAYBE receive it later this week.

Would I have even been notified about the delay or will you just keep quite and wait for me to follow up?

I was added as a third party as the order was placed by my wife Claudia, but I was told this morning that I am not a third party? What is going on?

Please give me a date when you will deliver, this is very poor service, and I don’t think FNB will keep their clients if they keep on using *********** providers like Digital Plannet.

Helpful (0)

Replies (5)

Digital Planet's replyOfficial

07 Dec 2020, 11:18

Good Day Clinton,

Thank you for the review and for bringing the matter to our attention.

Apologies for the service received.

Please may you provide your wife's order or ID number so we can assist?

Kind Regards,
Digital Planet

Digital Planet's reply07 Dec 2020, 11:18

Official

Clinton S's updateReviewer Update

07 Dec 2020, 11:19

The ID number is ***

Clinton S's update07 Dec 2020, 11:19

Reviewer Update

The ID number is ***

Digital Planet's replyOfficial

07 Dec 2020, 14:39

Thank you for your response.

According to the system, the order was placed on hold as there was a request to change contact details. We are awaiting feedback from FNB on a way forward.

Kind Regards

Digital Planet's reply07 Dec 2020, 14:39

Official

Thank you for your response.

According to the system, the order was placed on hold as there was a request to change contact details. We are awaiting feedback from FNB on a way forward.

Kind Regards

Clinton S's updateReviewer Update

07 Dec 2020, 14:42

And it is taking you a full week for a number to be changed. I assume you are only following up with FNB now because of the complaint. PATHETIC!!

Clinton S's update07 Dec 2020, 14:42

Reviewer Update

And it is taking you a full week for a number to be changed. I assume you are only following up with FNB now because of the complaint. PATHETIC!!

Clinton S's updateReviewer Update

09 Dec 2020, 14:52

I am not receiveing any feedback or response to my emails. FNB advised that the number was changed on the 1st of December already. But now your excuse is that you have an issue at the warehouse which is not my problem!!!

I want my parcel this week still!!

It does not even help to complain about the service because there is none. ABSOLUTUY PATHETIC

Clinton S's update09 Dec 2020, 14:52

Reviewer Update