Horrible, frustrating customer service by Digital Planet/Telkom! Oh my God!!!

Hi, I am an existing Telkom customer

In December I entered into a new deal whereby I received a Huawei router, 40gigs of data, and the deal will include a Samsung 55inch TV.

To receive the TV, you have to redeem a voucher online and then, from my understanding, the process is handled by Digital Planet.

I redeemed the voucher and I was told by a Digital Planet consultant that the Warehouse will only process my order on 6 January 2020.

I have been calling since to check the status of my order but to this day I get the same story that “The warehouse is still making stock allocations”.

On some of the calls to Digital Planet I have asked to speak to the Supervisor/Manager to find out what is going on. With fail She/He didn’t get back to me, and on one of the calls I was put on hold for 15mins.

On Wednesday, 15 January one of the Consultants I spoke to **** to me and said my TV is awaiting delivery from the courier. When I called this morning to follow-up I was told that the TV is still awaiting allocation and I must take this issue up with Telkom because it is not their (Digital Planet) problem. It is Me and Telkom's problem.

I will be taking this up with the Ombudsman. This is unacceptable!