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Saadiya M

1 reviews | Active since Dec 2020

04 Dec 2020, 17:20

Horrible customer service

I made an order on the 30th of November and was promised delivery in 5-7 days! 9 working days later I still haven’t received my parcel and have had little to no communication as to why and when it will be delivered. Just wasted R250 on this delivery! Horrible service

0
Replies (12)
SM
Saadiya M's update04 Dec 2020, 17:21
Reviewer Update
Sorry I meant 23rd of November!
Digital Planet
Digital Planet's reply07 Dec 2020, 10:06
Official
Good Day Saadiya,

Thank you for contacting us and apologies for the service received.

Please may you provide your order or ID number so we can assist.

Kind Regards,
Digital Planet
SM
Saadiya M's update07 Dec 2020, 10:35
Reviewer Update
Vodacom order 172988
Digital Planet
Digital Planet's reply07 Dec 2020, 10:37
Official
Hi There,

Thank you for your response.

Please may you confirm your cellphone number?

Kind Regards,
DP
Digital Planet
Digital Planet's reply07 Dec 2020, 11:15
Official
The order number provided shows details for ismail motala.

Is your order Apple Watch Series 4 Gold 40 mm with Pink sports band?
 

 
SM
Saadiya M's update07 Dec 2020, 12:19
Reviewer Update
Correct! The sms received on the 23rd of November said delivery within 5-7 days in which a R250 delivery was paid for. Don’t think that amount is fair if you don’t keep to your side of the deal!!
SM
Saadiya M's update07 Dec 2020, 15:20
Reviewer Update
YES, why?
SM
Saadiya M's update07 Dec 2020, 15:21
Reviewer Update
Please do not put personal details on here
Digital Planet
Digital Planet's reply07 Dec 2020, 17:42
Official
Apologies, is there a Prince you know? As it shows delivery was signed for by them.
SM
Saadiya M's update07 Dec 2020, 17:58
Reviewer Update
That’s not the point! My point is that I paid R250 for delivery within 5-7 working days and you failed on that.
Digital Planet
Digital Planet's reply08 Dec 2020, 08:24
Official
Hi There,

Kindly note the address details have been removed.

The reason was we were awaiting stock from the supplier and it was received on the 27th. Our warehouse had stock-taking and was only dispatching from the 1st.

Please accept our apologies for the inconvenience caused.

Kind Regards,
DP

SM
Saadiya M's update08 Dec 2020, 16:16
Reviewer Update
An apology isn’t good enough, a refund for the delivery cost should be done as I had to get my neighbour to accept my delivery and keep it as I was living the city!!