Frustrations with getting feedback about order

I ordered a new device through FNB connect on the FNB app, and immediately got confirmation that I had been approved. I entered my delivery address and recieved a confirmation SMS. The following day I received an SMS saying that my delivery address had not been submitted and that I needed to phone Digital Planet or else my order would be cancelled. I phoned and spoke to a very nice consultant, who assured me that the address had been updated and I should recieve a confirmation SMS. Another day later and still no SMS to confirm, my tracking reference number shows that there are no pending orders. It really shouldn't be necessary to jump through all these hoops. I wouldn't recommend Digital Planet to my worst enemy.