FNB/Digital Planet - Yet Another Poor Courier Service Review

Not impressed with this courier service at all. Placed an order on Sunday 01/12/2019, which i understand is not a working day. Come Monday afternoon, i had not received any feedback regarding my order. I called Digital Planet, who explained that they had not yet received the order from FNB, understandable. Tuesday morning, i received an SMS and a call to confirm delivery address and complete the formal part of the deal, which i thought was good service.

It was confirmed that my order would be delivered on/or before 05 December 2019. I received SMS notification on the 4th of December, to say the Warehouse had dispatched my order and it was now with the courier company. They do have a good online tracking system, which also notified me of the above, the whole time it displays on or before December 5th between 9am and 5pm.

ON December 5th at 2pm, i decided to follow up on the order. It was currently in possession of the courier service and somewhere between JHB and Pietermaritzburg, but the lady assured me that it is indeed on schedule and will be out for delivery today, 06/12/2019.

by 9am i had not received any feedback, so i decided to call. The lady then told me that it is in possession of the courier company, but they had not booked it out for delivery today, and that it will probably on be Monday, possibly tuesday.

I fail to understand how it can "not be booked out for delivery today", when it is surely at their Pietermartizburg depot.

I am extremely disappointed in this service, if from the start, the correct date was given, be it a week away, that is fine. However, do not arrange delivery for a certain day, putting my schedule out of sync, day after day, and now into the following week, to be told each day that its the day after.