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Theo S

1 reviews | Active since Aug 2018

11 Dec 2024, 15:51

FNB Product shop, Digital planet and RAM Couriers have terrible service

I ordered Airpods through FNB product shop on the 29th of November 2024. When I eventually got hold of Digital planet, they didn't have any address of mine and I gave them my address. They then said, on the 2nd of Dec that the order will be delivered no later than the 10th Dec 2024. I phoned yesterday the 10, to ask where my order is and they said they will escalate to courier company. I phoned today 11 Dec and again they said they will escalate, but don't know when my order will be delivered. No one contacted me to inform me what my order is or why its being delayed up to date. CAN FNB NOT SEE THIS IS TERRIBLE SERVICE USING DIGITAL PLANET AND RAM COURIERS TO DELIVER ANY OF THEIR PRODUCTS????

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Replies (7)
Digital Planet
Digital Planet's reply12 Dec 2024, 09:10
Official
Hi Theo,

Thank you for bringing this to our attention. 

We are really sorry for the service you have received with regards to your delivery of your order. Our senior team manager is investigating and will contact you this morning. 

Please let us know if you need any further assistance. 

Kind regards, 

Digital Planet

 
TS
Theo S's update12 Dec 2024, 09:15
Reviewer Update
Good morning, I phone digital planet this morning and guess what they said, they dont have an order for my id number doesnt exist???? such a joke
TS
Theo S's update12 Dec 2024, 09:19
Reviewer Update
And now after phoning again, they have found my order again, but cant put me in contact with delivery company RAM couriers???? Open your eyes FNB. Everytime I order something from you its such a mess getting my product to me, when will you be able to change from digital planet to someone else!!!
TS
Theo S's update16 Dec 2024, 12:05
Reviewer Update
So on Thursday 12 Dec 2024 a supervisor/ manager from Digital planet phoned me to say that my package will definitely be delivered on that Thursday. Needless to say today is Monday 16 Dec and I still havent received anything
Digital Planet
Digital Planet's reply17 Dec 2024, 09:29
Official
Hi Theo,

Our team is investigating with the courier and will contact you shortly.

Regards
TS
Theo S's update18 Dec 2024, 10:35
Reviewer Update
Still no package received.
Yesterday morning a guy from Digital Planet phoned me again to say the package is out for delivery and I will definitely receive it then 17 Dec 2024.
It seems even though Digital Planet is trying to get my package delivered, they just cannot work with RAM couriers. How can a courier company be so bad???
I asked to be put in contact with RAM, but Digital planet said that's not allowed!!


FNB please change your service provider Digital Planet and your RAM couriers, they are just not getting the job done.
After I've been promised my delivered will be here not later than 10 Dec, and then me phoning every day after that I've been told everytime my order is out for delivery??

If you know you are not able to deliver the package in Bryanston, which in my mind is a main stream delivery point, why dont you just say so???

I will now attempt to cancel my order with FNB, as this is just ridiculous.
Digital Planet
Digital Planet's reply27 Dec 2024, 09:47
Official
Hi Theo,

Hope you are well. 

Our team has advised that delivery was completed on the 19/12/2024. Please can you advise if all is in order. 

Please let us know if you need any further assistance. 

Kind regards, 

Digital Planet