FNB NEEDS TO FIRE DIGITAL PLANET AS THEIR COURIER!

I have ordered a TV via FNB on Friday. I was immediately messaged by DIGITAL PLANET to mail through my proof of TV license (very vague description of what they want..) and in turn I sent, TO THE EMAIL ADDRESS THEY PROVIDED, our TV license number a screen shot of our license payment and renewal form. I then kept getting the same SMS requesting what I've already sent through. So I called them and they send me from Dept to Dept and I'm STILL being asked to send it through. I have confirmed the email address,and I have since sent it SIX TIMES. I then get the same message requesting my license number... I'M OVER IT NOW!! Incompetant staff at the call center and APPARENTLY NO-ONE there knows how to open or read and email. When you phone them,they keep you on hold for 20+ minutes or drops the call altogether.

I NEED THIS SORTED OUT! I have sent through our details repeatedly! No one calling me for my address either. NO ONE WILLING TO HELP AT ALL!