FNB Digital Planet - NO Customer Service Whatsoever!

Item: Digital Planet
Rating: 1
Author: Reinier E

Worst possible customer service from these guys. My TV that I had ordered from them broke after a year and needed to be repaired. Over a month now and still no real assistance from them, both call center agents (Gift and Sizwe) keep giving me bad information, I have had to do most of the communicating with Hi-sense as these two really couldn't give a **** about the client. Promises to phone me back and deadlines for feedback never reached. I have been told (by Hisense) that the TV cannot be repaired and a credit note will be issued. 2 days later I phone, still no approval from FNB to replace the TV, instead, apparently the TV needs to be delivered back to me from Hi-sense, and then collected by FNB (Digital Planet), and only then will they approve a replacement (Where is the sense in that).... Absolutely shocking service!!!!

Helpful (0)

Replies (8)

Digital Planet's replyOfficial

21 Jan 2021, 11:31

Good Day Reinier,

Thank you for your review and please accept our apologies for the inconvenience caused.
Kindly note, I have requested feedback on this query and feedback will be received as soon as received.

Kind Regards,
Digital Planet

Digital Planet's reply21 Jan 2021, 11:31

Official

Reinier E's updateReviewer Update

21 Jan 2021, 11:41

I am not holding my breath, but would appreciate if this matter can now be resolved. Blows my mind that a process as simple as this can take over a month and still no end in sight.

Reinier E's update21 Jan 2021, 11:41

Reviewer Update

I am not holding my breath, but would appreciate if this matter can now be resolved. Blows my mind that a process as simple as this can take over a month and still no end in sight.

Reinier E's updateReviewer Update

26 Jan 2021, 11:57

So absolutely nothing comes from this complaint. What a pathetic excuse for a company. I will ensure that everyone that I know will never make use of this service as clearly, they cannot expect anything but absolute incompetence...

Reinier E's update26 Jan 2021, 11:57

Reviewer Update

Digital Planet's replyOfficial

26 Jan 2021, 12:27

Hi Reinier,

Kindly note as advised , we are awaiting credit note number so a replacement can be created.

I have liaised with Hisense & FNB to ensure this matter is resolved urgently.

Please accept our apologies for the service received.

Kind Regards,
Digital Planet.

Digital Planet's reply26 Jan 2021, 12:27

Official

Reinier E's updateReviewer Update

26 Jan 2021, 12:37

What’s the point of the credit? NO ONE even bothered to offer me the same or similar product? Which means that you guys couldn’t give a **** about your customers! So sad

Reinier E's update26 Jan 2021, 12:37

Reviewer Update

What’s the point of the credit? NO ONE even bothered to offer me the same or similar product? Which means that you guys couldn’t give a **** about your customers! So sad

Digital Planet's replyOfficial

26 Jan 2021, 13:14

Hello Reinier,

I can understand your frustrations and we can assure you we will ensure this matter is resolved ASAP.

FNB just confirmed there is no stock for the TV unit you bought and this will mean they will have to refund you.

Further feedback will be provided as soon as received.

Kind Regards,
Digital Planet

Digital Planet's reply26 Jan 2021, 13:14

Official

Reinier E's updateReviewer Update

26 Jan 2021, 13:21

What about an alternative?

Reinier E's update26 Jan 2021, 13:21

Reviewer Update

What about an alternative?

Digital Planet's replyOfficial

26 Jan 2021, 13:33

A message has been sent to FNB to contact you for further assistance.

Digital Planet's reply26 Jan 2021, 13:33

Official

A message has been sent to FNB to contact you for further assistance.