FNB Digital planet damaged TV delivery

Very disappointed in Digital Planet customer service! On the 26th of January I received a 65 inch hisense TV. couriers arrived at my gate Where they dropped off the TV and put it against the wall outside the gate And then presented me with a piece of paper to sign and they jumped in the vehicle and couldn't get away fast enough. My wife and I then took the TV into the house where we then removed it from its packaging and immediately noticed the damage on the TV. We then phoned the courier company and they advised us that we should phone digital planet. Which is what we did.( Gift ) The digital guru said that they would escalate it and have the courier service do an investigation. The very next day I send another message only to get a reply that they are still looking into it. The day after that, same story and so on. Yesterday morning the 2nd of February I received a courtesy call from FNB digital planets customer service asking me if I was satisfied with my new TV. I said absolutely not, and proceeded to tell this person exactly what had transpired. He rep**** that he would escalate this and he would organise that they make a plan and replace the TV. Only to receive an email in the afternoon from Gift saying that the courier service has completed their investigation and have concluded that the TV was delivered in good condition. Now I would like to know how they can determine this when the TV was never taken out of its box by them. I then send an email to Gift telling him how disappointed and upset I am. Only for him to send me a blank email in reply. Reading previous complaints from customers likes of (Reinier) it would seem that this is the norm. had I read these previous reviews I would never have bought from digital planet. The sad part is that I've actually been a customer for over 10 years and bought numerous things from you .Just to be treated like this. I am very very disappointed I sincerely hope something can be done about this situation. like I said yesterday to Gift someone is lying !!!!