1 reviews | Active since Dec 2025
FNB Digital Planet
I’ve never come across a business so useless and frustrating it’s been 2 full weeks that I have not received my delivery I have made numerous numbers of calls . Last Friday I received a call saying my delivery is on the way . I called the driver and asked where is he 3 hours later he says he cannot deliver as the shop number is not correct when I verified my address twice it was missing a digit. I immediately called FNB and updated my address again on the 5th of December I received no update on Monday the 8th of December I called updated my address again , 9th of December called again . Said I needed to update address. The address was updated about 5 times . I’ve been waiting for feedback today 12 of December called spoke to an agent she said my order is at Rams warehouse and needed to be dispatched as delivery address was incomplete. How frustrating is this was the 3 other useless consultants not doing their job my order was placed on the 28 of November . She told me it will take another 72 hours she has sent RAM and email . Fix your systems . For a reputable bank like FNB this is disgraceful I will never do an order with FNB connect again . all you get is lies from all this useless consultants . Fix it idiots
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Kind regards,
Digital Planet
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Kind regards,
Digital Planet
Trust you are well.
We have been advised that your order has been delivered on the 13 December 2025. Kindly confirm if all is in order.
Should you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
Trust you are well.
We have been advised that your order has been delivered on the 13 December 2025. Kindly confirm if all is in order.
Should you require any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Digital Planet
