FNB Connect and Digital planet **** / WANT CEO to address this

I placed a cellphone order through my FNB banking app, with delivery promised within 2–5 working days. On follow-up, I confirmed my delivery details, especially critical since I’ve been without a phone after a traumatic armed ******* in Soweto, where my phone was ****** and other items in my car. On the expected delivery day (22 September), I was shocked to receive a call from RAM stating my order had been delivered at 14:07. I had not received or signed for any parcel, nor did the driver contact me. A ***** alert was raised immediately.Shockingly, FNB’s “secure” process allowed someone to collect my device using a *****ulent copy of my ID with no biometric or face verification, and without calling the registered number.For over a week, I’ve been passed between FNB and Digital Planet, with no urgency or resolution. Meanwhile: I have no cellphone. My ID and personal data have been compromised. I would like you to know that my work and wellbeing have suffered.I’m expected to honour a DebiCheck payment for a product I never received.I’ve since flagged my identity with SAFPS to prevent further *****.What’s most concerning is how easily these ****mers accessed my details and bypassed protocols. I believe this issue deserves public exposure there may be many other victims. There’s a real possibility of internal collusion, or at the very least, gross negligence in safeguarding consumer data and deliveries.