NN
Nelandran N
1 reviews | Active since Nov 2023
10 Dec 2024, 06:56
First national bank,Digital planet,Mds collivery
I have Purchased a TV through First national bank connect It's been 2 whole weeks that I have been waiting for delivery....each day I have been getting a message stating that Mds collivery will deliver.....AGAIN yesterday they couldn't deliver stating on the Waybill tracking that driver was delayed than this Morning I get an Sms stating We were not able to deliver your FNB order :-( You could be liable for additional delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation.
First national bank is this how you get people to deliver your products?is digital planet fnb and mds collivery all in on this **** to make you wait and give excuses Please resolve this matter or i will be taking legal action
Helpful (0)
Replies (5)0
Replies (5)
Digital Planet's replyOfficial
10 Dec 2024, 08:12Hi Nelandran.
Thank you for bringing this to our attention.
We are really sorry to hear about your delivery experience with us.
Please note that we have escalated your complaint to our logistics team and have requested that our senior team manager contact you this morning.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We are really sorry to hear about your delivery experience with us.
Please note that we have escalated your complaint to our logistics team and have requested that our senior team manager contact you this morning.
Kind regards,
Digital Planet
Digital Planet's reply10 Dec 2024, 08:12
Official
Hi Nelandran.
Thank you for bringing this to our attention.
We are really sorry to hear about your delivery experience with us.
Please note that we have escalated your complaint to our logistics team and have requested that our senior team manager contact you this morning.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We are really sorry to hear about your delivery experience with us.
Please note that we have escalated your complaint to our logistics team and have requested that our senior team manager contact you this morning.
Kind regards,
Digital Planet
NN
Nelandran N's updateReviewer Update
10 Dec 2024, 08:40So I called first national bank connect to find out why is my delivery not happening
Come to find out that a person at digital planet took down the wrong identity number
So how is this going to be resolved?because now I have to wait even longer for my delivery
How can such a successful bank let a company like digital planet to handle their orders?
This needs to be resolved as soon as possible and expect delivery as soon as possible or I am forced to take legal action against the involved parties
Come to find out that a person at digital planet took down the wrong identity number
So how is this going to be resolved?because now I have to wait even longer for my delivery
How can such a successful bank let a company like digital planet to handle their orders?
This needs to be resolved as soon as possible and expect delivery as soon as possible or I am forced to take legal action against the involved parties
NN
Nelandran N's update10 Dec 2024, 08:40
Reviewer Update
So I called first national bank connect to find out why is my delivery not happening
Come to find out that a person at digital planet took down the wrong identity number
So how is this going to be resolved?because now I have to wait even longer for my delivery
How can such a successful bank let a company like digital planet to handle their orders?
This needs to be resolved as soon as possible and expect delivery as soon as possible or I am forced to take legal action against the involved parties
Come to find out that a person at digital planet took down the wrong identity number
So how is this going to be resolved?because now I have to wait even longer for my delivery
How can such a successful bank let a company like digital planet to handle their orders?
This needs to be resolved as soon as possible and expect delivery as soon as possible or I am forced to take legal action against the involved parties
Digital Planet's replyOfficial
10 Dec 2024, 08:48Hi Nelandran.
Thank you for the updated information. Our team receives information directly from the bank which cannot be altered on the system.
Our team has updated information around 3rd party details for delivery. Our team manager will contact you this morning and assist accordingly.
Kind regards,
Digital Planet
Thank you for the updated information. Our team receives information directly from the bank which cannot be altered on the system.
Our team has updated information around 3rd party details for delivery. Our team manager will contact you this morning and assist accordingly.
Kind regards,
Digital Planet
Digital Planet's reply10 Dec 2024, 08:48
Official
Hi Nelandran.
Thank you for the updated information. Our team receives information directly from the bank which cannot be altered on the system.
Our team has updated information around 3rd party details for delivery. Our team manager will contact you this morning and assist accordingly.
Kind regards,
Digital Planet
Thank you for the updated information. Our team receives information directly from the bank which cannot be altered on the system.
Our team has updated information around 3rd party details for delivery. Our team manager will contact you this morning and assist accordingly.
Kind regards,
Digital Planet
Digital Planet's replyOfficial
10 Dec 2024, 10:04 Hi Nelandran.
Hope you are well.
Kindly note that our team manager tried calling you around a few minutes ago, however to no avail. Our courier partner has advised that the delivery will take place today.
Kind regards,
Digital Planet
Hope you are well.
Kindly note that our team manager tried calling you around a few minutes ago, however to no avail. Our courier partner has advised that the delivery will take place today.
Kind regards,
Digital Planet
Digital Planet's reply10 Dec 2024, 10:04
Official
Hi Nelandran.
Hope you are well.
Kindly note that our team manager tried calling you around a few minutes ago, however to no avail. Our courier partner has advised that the delivery will take place today.
Kind regards,
Digital Planet
Hope you are well.
Kindly note that our team manager tried calling you around a few minutes ago, however to no avail. Our courier partner has advised that the delivery will take place today.
Kind regards,
Digital Planet
Digital Planet's replyOfficial
10 Dec 2024, 11:06Hi Nelandran.
Hope you are well.
Our team has advised that delivery has been successful, please advise if all is in order.
Kind regards,
Shavintha Maharaj
Hope you are well.
Our team has advised that delivery has been successful, please advise if all is in order.
Kind regards,
Shavintha Maharaj
Digital Planet's reply10 Dec 2024, 11:06
Official
Hi Nelandran.
Hope you are well.
Our team has advised that delivery has been successful, please advise if all is in order.
Kind regards,
Shavintha Maharaj
Hope you are well.
Our team has advised that delivery has been successful, please advise if all is in order.
Kind regards,
Shavintha Maharaj