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Alexander D
1 reviews | Active since Sept 2010
11 Mar 2015, 19:51
Faulty xbox device delivered, NO service delivery
So i ordered my FNB smart device from FNB which was the Xbox one. Needless to say this device is seriously glitchy. It wont update and is basically an expensive paperweight. I called digital planned tech support and the so-called tech \guru"asked me to e-mail a photograph of the error i was receiving. I did this and to this day i have not heard back from anyone.<br> <br> I have sent numerous e-mails which appear to be ignored. I have called numerous times and i keep getting told to send them a picture of the error i receive. I got an automated response to the e-mail i sent stating that i would be contacted with in the hour. Here is the email"
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Digital Planet's replyOfficial
13 Mar 2015, 15:04Hello Blair,
Good day Mr Dewar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for the manner in which your query was handled.
Further to our telephone conversation this morning and the confirmation you provided regarding the repair of your current device, the replacement has since been cancelled.
With regards to the agents that were handling your query, their respective managers were notified about this incident and necessary steps have been taken to address this problem and we will ensure that it does not occur again going forward.
Once again, please accept my apologies for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Melody Sibanyoni
Escalations Manager
Good day Mr Dewar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for the manner in which your query was handled.
Further to our telephone conversation this morning and the confirmation you provided regarding the repair of your current device, the replacement has since been cancelled.
With regards to the agents that were handling your query, their respective managers were notified about this incident and necessary steps have been taken to address this problem and we will ensure that it does not occur again going forward.
Once again, please accept my apologies for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Melody Sibanyoni
Escalations Manager
Digital Planet's reply13 Mar 2015, 15:04
Official
Hello Blair,
Good day Mr Dewar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for the manner in which your query was handled.
Further to our telephone conversation this morning and the confirmation you provided regarding the repair of your current device, the replacement has since been cancelled.
With regards to the agents that were handling your query, their respective managers were notified about this incident and necessary steps have been taken to address this problem and we will ensure that it does not occur again going forward.
Once again, please accept my apologies for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Melody Sibanyoni
Escalations Manager
Good day Mr Dewar,
Thank you for bringing this to my attention.
Please accept my sincerest apologies for the manner in which your query was handled.
Further to our telephone conversation this morning and the confirmation you provided regarding the repair of your current device, the replacement has since been cancelled.
With regards to the agents that were handling your query, their respective managers were notified about this incident and necessary steps have been taken to address this problem and we will ensure that it does not occur again going forward.
Once again, please accept my apologies for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Melody Sibanyoni
Escalations Manager