1 reviews | Active since Dec 2022
Faulty TV
I bought fibre and 65" UHD 4k Hisense TV through Vodacom with the TV being from Digital Planet. Digital Planet gave me the run around with delivery for my TV. Upon delivery which was 7th of December I never received a SMS to say when my TV will be delivered the message came at 10pm that night. I installed the TV on the 9th December, switched it on and no there was no picture seemed as if the LCD on the TV is broken. I called digital Planet no help from them they told me contact Hisense. Contacted Hisense getting the run around for a technician to come out. Vodacom just put through a service request. How do I sort out this matter. A brand ne TV from digital Planet and it is not working. And I get no help from them. The TV is from Digital Planet they were responsible for delivery and upon install the TV it does not work..
Thank you for contacting us and for bringing the matter to our attention.
Please may you provide your order number, so we can assist.
Kind Regards,
Digital Planet
Thank you for contacting us and for bringing the matter to our attention.
Please may you provide your order number, so we can assist.
Kind Regards,
Digital Planet
We have escalated to the relevant department to trace the query and we will get back to you before COB today
We have escalated to the relevant department to trace the query and we will get back to you before COB today
Please may you send the images of the TV and all sides of the box to ***
Please ensure the subject line is the order number: VODL15065 and advise on what occured or the problem with the unit.
I will be looking out for the email so we can log with Hisense ASAP.
Kind Regards,
DP
Please may you send the images of the TV and all sides of the box to ***
Please ensure the subject line is the order number: VODL15065 and advise on what occured or the problem with the unit.
I will be looking out for the email so we can log with Hisense ASAP.
Kind Regards,
DP