LW
Lizaan W
1 reviews | Active since Sept 2020
23 Sept 2020, 09:03
Faulty phone delivered, No after service
I have ordered a new phone via FNB which was delivered on Friday, 18 Sept through Digital Planet, however the phone is faulty (it does not want to charge or switch on). I have tried to make contact with Digital Planet since the weekend past. I managed to get through to a gentlemen yesterday (their telephone lines are extremely bad and they either cut you off, or transfer you to the main menu) who said that he will arrange for a courier to come and collect my phone, but I have not received any confirmation from anyone and still sitting with a brand new useless phone.
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
23 Sept 2020, 11:08Good Day Lizaan,
Thank you for your review.
Please accept our apologies as it could have been network issues as some of our staff are still working from home.
Kindly provide your order or ID number, so we can be able to assist.
Kind Regards,
Digital Planet
Thank you for your review.
Please accept our apologies as it could have been network issues as some of our staff are still working from home.
Kindly provide your order or ID number, so we can be able to assist.
Kind Regards,
Digital Planet
Digital Planet's reply23 Sept 2020, 11:08
Official
Good Day Lizaan,
Thank you for your review.
Please accept our apologies as it could have been network issues as some of our staff are still working from home.
Kindly provide your order or ID number, so we can be able to assist.
Kind Regards,
Digital Planet
Thank you for your review.
Please accept our apologies as it could have been network issues as some of our staff are still working from home.
Kindly provide your order or ID number, so we can be able to assist.
Kind Regards,
Digital Planet
Digital Planet's replyOfficial
23 Sept 2020, 11:37Hi Lizaan,
Thank you for your response.
One of our technical agents will contact you for further assistance.
Kind Regards,
DP
Thank you for your response.
One of our technical agents will contact you for further assistance.
Kind Regards,
DP
Digital Planet's reply23 Sept 2020, 11:37
Official
Hi Lizaan,
Thank you for your response.
One of our technical agents will contact you for further assistance.
Kind Regards,
DP
Thank you for your response.
One of our technical agents will contact you for further assistance.
Kind Regards,
DP
Digital Planet's replyOfficial
07 Oct 2020, 16:05Good Day Lizaan,
Thank you for contacting us.
Kindly note we are awaiting stock confirmation from our client so we can process a replacement.
Feedback will be provided by end of the week, apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Thank you for contacting us.
Kindly note we are awaiting stock confirmation from our client so we can process a replacement.
Feedback will be provided by end of the week, apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Digital Planet's reply07 Oct 2020, 16:05
Official
Good Day Lizaan,
Thank you for contacting us.
Kindly note we are awaiting stock confirmation from our client so we can process a replacement.
Feedback will be provided by end of the week, apologies for the inconvenience caused.
Kind Regards,
Digital Planet
Thank you for contacting us.
Kindly note we are awaiting stock confirmation from our client so we can process a replacement.
Feedback will be provided by end of the week, apologies for the inconvenience caused.
Kind Regards,
Digital Planet