FAULTY PHONE

<p>I bought a phone and it was faulty. I called and advised digital planet spoke to NOKHWEZI, BENNIE,PRENELL andKYLE(by email) and TIRELIO to find out what was the hold up regaring my device, I was given a run around. firstly they took forever to collect the device and I was advised i will not get another device while waiting for my deviced to be fixed, I was ok with that, I was told turaround time is 10 working days, on the 13th day (only) when I called I was told my devices will not be replaced however they sending it for repairs. for the 13 days there was no communication what so ever. I had to keep calling and every consultant would tell me something different . I requested to speak to a team leader NEO MOROKE who is never available . I was advised my query was escalated however nothing has been done. on the 14th of Octomer I was advised that my device was was sent i for repairs, to my suprise when I called the repaire centre I was told they do not have part to fix the phone ( and its not just one phone , they have a lot in stock) when I called digital planet to confirm the consultant confirmed that there are no parts for the device hopwever they telling customers that that their phones are being fixed LIES ..LIES ..LIES.. I received an email from Nokhezi today stating that they doing a follow up regarding this, as always thats a LIE . digital planet consultant are *********** and they LIE to the customer's . I have to pay for a device I do not have , how is that fair to me as as a customer? Prenelle even asked if I want my devise back, imagine taking back a faulty device, is that customer service? I have never experienced such bad service in my life. to date I am still withought a device and no one is willing to help or even call and let me know what is going on. UNBELIVABLE SERVICE!!!!!</p>